Dealer of the Year Award

West Pennine Trucks, which has depots in Middleton, Trafford Park, Oswestry, Telford and Knighton, counts high-pro le hauliers, supermarkets, rental companies and pharmaceutical rms among its customers.

MD Steve Howard says: “The contest highlights the work done in the depot every day. It also gives a competitive edge to the organisation and develops the way we work in the workshop, which is always very productive. Excellent MoT rst-time pass rates and customer satisfaction are always top priorities for us.”

“It’s about daily outstanding service, not just in sales and servicing but also in areas like answering the phone and dealing with queries”

DotY points are awarded based on achieving service quality improvement targets. A total of 1,000 points are

In the family

awarded against six key standards: customer satisfaction index; Scania assistance service; dealer operating standards; MoT failure rate; quality control procedure; service scheduling. Feedback from a customer service index survey also contributes to a depot’s overall score.

“Our performance is particularly pleasing because it is so customer focused,” says Howard. “It’s about daily outstanding service, not just in sales and servicing but also in areas like answering the phone and dealing with queries. We pride ourselves on doing it well for the customer every time.”

Parts solution

West Pennine Trucks has recently set up a vehicle- related services all-makes truck and trailer parts operation at its Trafford Park site. It will offer product lines for a variety of vehicles, trailers, tail-lifts and bodies. These include braking, ltration, transmission, steering and suspension, lighting, rotating electrics, engine parts, exhausts, tools, panels, lubricants and a range of workshop consumables.

Aftersales director Richard Gilliland says: “Providing extensive coverage across the Greater Manchester area, Peak District, Staffordshire and
Shropshire areas we aim to deliver

an unrivalled off-the-shelf parts solution for all makes of trucks and trailers to transport operators and repairers, becoming their comprehensive commercial parts one-stop-shop factor.”


Montgomery Distribution Limited receives Platinum Award

Montgomery Distribution Limited, part of Europe’s largest and fastest growing palletised freight network Palletways, has received a coveted Platinum Club Award in recognition of its outstanding performance.
The industry awards, now in their third year, are organised by Palletways to recognise operational excellence and first class levels of service within its UK network.

Ian Anderson, Director & General Manager said: “We’re delighted that the hard work and enterprise of our business has been recognised by the UK market leader in palletised freight. Our staff work very hard to deliver high levels of customer service and play their part in making both our own and the Palletways UK business a success story.

“The Platinum Club Award is highly regarded amongst the hundred-plus Palletways members. The award is high achievement for everyone at Montgomery Distribution.”

Luis Zubialde, managing director at Palletways (UK) Ltd, added: “We would like to congratulate Montgomery Distribution for being one of the top performers in our UK network.

“Providing customers with a fast, reliable and efficient service is our top priority, and the Platinum Club Awards demonstrate the strong partnership between our members and Palletways to continue to deliver service excellence.

“This is our chance to thank and reward our members for their work over the last twelve months.”

Montgomery Distribution joins an elite group of over 20 UK transport companies who have demonstrated the highest levels of performance and received the award.

Palletways consists of 400 depots across Europe of which over 100 are in the UK. Palletways handles more than 23,000 pallets daily across the UK. One in every four pallets handled by palletised freight networks in the UK is distributed by Palletways.